Discrimination is Against the Law

Lifeline Therapy complies with applicable Federal Civil Rights Laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, sex, gender identity or sexual orientation.


Lifeline Therapy provides free aids and services to people with disabilities to communicate effectively with company representatives, such as:

  • Qualified sign language interpreters
  • Written information in other formats (such as large print, audio, accessible electronic formats)
  • Language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact your treating clinician or a manager.

If you believe that Lifeline Therapy has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, the following options are available to you to communicate your concern:

You may file a grievance in person or by mail to:

Lifeline Therapy

Attn: Civil Rights Coordinator

3824 Northern Pike, Suite 660

Monroeville, PA 15146

If you need assistance in filing a grievance, you may contact the person identified above who can either assist you or direct you to someone that will assist you.

You may also file a Civil Rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/complaints/index.html.